The dedicated Change Leader for larger initiatives or the Project Manager for smaller ones basically has the Constituent Hub tab open in their browser all day long. Executives access Constituent Hub to see progress and insights. A Constituent Hub Product Owner in your company is the main conduit to our firm Constituent Hub, LLC. Specialty functional managers assigned to larger initiative activities like workflow design, communications, training, and change readiness will use Constituent Hub to facilitate their activities in Constituent Hub as well.

User onboarding is accomplished through an online video training and certification process to help you ensure Constituent Hub users are aware of the change leadership techniques and system features.

Constituent Hub implementation is a change project as it integrates with the process your company uses for leading change. Usually we are integrating and improving at the same time. It’s a workflow design initiative too. Our team at Constituent Hub helps you with this starting with the Enterprise Onboarding Process.

We allow the equivalent of three days of interaction between a Constituent Hub Onboarding Specialist and you for the company onboarding process which can be accomplished in an onsite workshop format or facilitated via web conference in targeted sessions spread over a short time period.

In the Enterprise Onboarding Process there are some “get started” technical details:

• Defining your associates upload.
• Single Sign-on connection.
• Custom integration with your Change Project Demand process – data from upstream strategy and project demand systems can be fed into Constituent Hub to start change projects in the system.
• Other custom integration requirements.

After settling the technical details, tailoring for your company during the Enterprise Onboarding Process allows us to define terminology and match Constituent Hub processes to your processes. For example, to make it easy for Change Leaders to associate constituents with a particular process, a Constituent Hub feature called Constituent Reach is used. This feature is customized to match your organizational structure in order to facilitate analysis and reporting to evaluate the impact of changes across your workforce in a relatable way.

Additionally, we will work together to map your current change methodology and processes to the processes in Constituent Hub and build the appropriate bridges. Our processes map well with most methodologies. The key in onboarding is to make some decisions and choices that minimize disruption to the status-quo while enhancing it.

See the short video here.

The basis of Constituent Hub is a proprietary change leadership methodology honed over years of large change implementation. However, when creating the system, it was a key priority that Constituent Hub be methodology agnostic for ultimate flexibility.

In the graphic below you will see a high-level picture of the processes in Constituent Hub. You will find most of these change activities in every change methodology. Of course, we have some very effective techniques for the Change Leader baked in too.

All of the functions of the Change Leader flow from what we call Change Leader User Stories. This allows the Change Leader and change executives to tailor what needs to be done uniquely for each change initiative based on complexity and your rules, while maintaining a consistency across the board. Unique techniques you have adopted are a new Change Leader User Story. Flexibility is built in.

See the short video here.

Constituent Hub is a SaaS (software as a service) offering delivered via the Microsoft Azure Cloud.

Azure services active:

• Active Directory
• Azure App Service
• Cosmos DB
• SQL Database
• Function App
• Scheduler
• Event Grid
• Blob Storage
• Table Storage

Development Stack:

• Visual Studio Code
• Git Source Control
• JavaScript
• React Framework
• Jest
• NodeJS