Welcome to the private Constituent Hub – First Republic Bank page. Use the menu buttons or scroll to the specific content items that will help you explore Constituent Hub.
Of course, please let us know when you have questions or are ready to discuss specifics of how Constituent Hub will integrate into your environment.
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Constituent Hub – Quick Video Intro
Get a taste for the focus and scope of Constituent Hub.
Scroll to read the Are you really LEADING Change? whitepaper mentioned at the end of the video.
Are you really LEADING Change?
This white paper discusses the connection between your strategy and change adoption.
Click the cover below to open the whitepaper in a new tab.
Will your change methodology work in Constituent Hub? This video describes the underlying change leadership methodology in Constituent Hub and it’s flexibility.
Click to play this 3:45 video.
Frequently Asked Questions
This FAQ is focused on the type of questions you may have in the exploration process.
Frequently Asked Questions
Following are frequently asked questions about the nuts and bolts of Constituent Hub that come up during the evaluation process.
Who is the primary user of Constituent Hub?
The dedicated Change Leader for larger initiatives or the Project Manager for smaller ones basically has the Constituent Hub tab open in their browser all day long.
Executives access Constituent Hub to see progress and insights. A Constituent Hub Product Owner in your company is the main conduit to our firm Constituent Hub, LLC.
Specialty functional managers assigned to larger initiative activities like workflow design, communications, training, and change readiness will use Constituent Hub to facilitate their activities in Constituent Hub as well.
What is the onboarding process like?
User onboarding is accomplished through an online video training and certification process to help you ensure Constituent Hub users are aware of the change leadership techniques and system features.
Constituent Hub implementation is a change project as it integrates with the process your company uses for leading change. Usually we are integrating and improving at the same time. It’s a workflow design initiative too. Our team at Constituent Hub helps you with this starting with the Enterprise Onboarding Process.
We allow the equivalent of three days of interaction between a Constituent Hub Onboarding Specialist and you for the company onboarding process which can be accomplished in an onsite workshop format or facilitated via web conference in targeted sessions spread over a short time period.
In the Enterprise Onboarding Process there are some “get started” technical details:
- Defining your associates upload.
- Single Sign-on connection.
- Custom integration with your Change Project Demand process – data from upstream strategy and project demand systems can be fed into Constituent Hub to start change projects in the system.
- Other custom integration requirements.
After settling the technical details, tailoring for your company during the Enterprise Onboarding Process allows us to define terminology and match Constituent Hub processes to your processes. For example, to make it easy for Change Leaders to associate constituents with a particular process, a Constituent Hub feature called Constituent Reach is used. This feature is customized to match your organizational structure in order to facilitate analysis and reporting to evaluate the impact of changes across your workforce in a relatable way.
Additionally, we will work together to map your current change methodology and processes to the processes in Constituent Hub and build the appropriate bridges. Our processes map well with most methodologies. The key in onboarding is to make some decisions and choices that minimize disruption to the status-quo while enhancing it.
See the short video here.
Is Constituent Hub based on a particular methodology?
The basis of Constituent Hub is a proprietary change leadership methodology honed over years of large change implementation. However, when creating the system, it was a key priority that Constituent Hub be methodology agnostic for ultimate flexibility.
In the graphic below you will see a high-level picture of the processes in Constituent Hub. You will find most of these change activities in every change methodology. Of course, we have some very effective techniques for the Change Leader baked in too.
All of the functions of the Change Leader flow from what we call Change Leader User Stories. This allows the Change Leader and change executives to tailor what needs to be done uniquely for each change initiative based on complexity and your rules, while maintaining a consistency across the board. Unique techniques you have adopted are a new Change Leader User Story. Flexibility is built in.
See the short video here.
What is the technology stack relating to Constituent Hub?
Constituent Hub is a SaaS (software as a service) offering delivered via the Microsoft Azure Cloud.
Azure services active:
- Active Directory
- Azure App Service
- Cosmos DB
- SQL Database
- Function App
- Event Grid
- Blob Storage
- Table Storage
- Visual Studio Code
- Git Source Control
- React Framework
Organizational Change Leadership Journey – Your Evaluation Point Score
This video describes the Constituent Hub Evaluation Point Scoring or EPS process that evaluates your current position in the Change Leadership Maturity Ladder and begins to build the roadmap for the journey to improve organization-wide Change Leadership Maturity.
Click to play this 2:18 video.
This video provides an overview of the Constituent Hub implementation process.
Click to play this 1:34 video.
Constituent Hub Certification
Your users of Constituent Hub have access to a three level online certification process so you can be sure they are utilizing the system to it’s fullest.
Click to play this 4:00 video.
Grow Change Leadership Competency throughout your organization
Your underlying goal is to increase Change Leadership competency across your organization. This video delves into how you can lean on Constituent Hub to do just that.
Click to play this 5:39 video.
Effective Change Communication requires attention, process, and skill. The #1 complaint of constituents is poor communication. The keys are explored in this article.
Communicating change is one of the most misunderstood functions of change leadership.
Communication during an organizational change is the connective tissue between the strategy, the people leading the change and those affected by the change. The purpose of the communication is to assist those affected by the change to successfully perform their duties in the changed environment.
There are many facets to this communication:
- link the change to the strategy of the organization
- allay fears
- respond to resistance
- call to action
- the list goes on
Employee Readiness is a crucial gate to going live with your change. But how do you do it effectively?
There are two main categories regarding change readiness:
- Overall Organization Readiness and,
- Constituent Readiness.
Let’s focus on Constituent Readiness.
What about Agile?
Has the move from Waterfall projects to Agile projects considered Change Leadership activities?
Click to play this 4:28 video.
Thank you for viewing and spending time with the content here. We look forward to spending time with you and discussing more details.
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